Technical Delivery Manager: Microsoft ECM & Content Landscape

Technical Delivery Manager: Microsoft ECM & Content Landscape
Technical Delivery Manager: Microsoft ECM & Content Landscapetop-right-square
DIGITAL WORK
[Employer hidden — view at passion-project.co.uk] is a Microsoft Solutions for Modern Work and a Microsoft Preferred Content AI Partner with a global customer base in over 25 countries. We are a specialist digital transformation solutions provider, focused on Microsoft 365 and other latest technologies such as AI/Machine Learning. Our customers include UK, USA, UAE, and Australian government departments and enterprises in various domains including space, financial services, engineering, research, legal, manufacturing, and more. [Employer hidden] has headquarters in the UK and offices in Dubai, India, and USA. Despite our global footprint, our nimble team retains a close-knit feel.
Location
Reading, UK
Department
Digital Work
Experience required
The Role
Managing the Service Delivery team, your primary tasks will be managing multiple programmes, end to end customer migrations, ensuring regular customer communication and governance as the first point of contact, addressing reliability issues, tracking metrics, and managing budgets. You will also manage internal projects, new product initiatives. Detailed responsibilities will include:
Building and maintaining sound relationships with all clients and internal stakeholders.
Identifying and agreeing customer business needs, then delivering multiple programmes.
Maintaining strong governance for [Employer hidden] deliverables into multiple client stakeholders.
Preparing SoW and proposals for customer requirements.
Working closely with the [Employer hidden] offshore delivery manager to deliver cross regional projects.
Managing budgets, metrics, assess customer feedback and improve and refine services.
Required Skills
A strong development background and solid technical delivery experience to external customers with a proficiency in ECM or Content Services is a must.
ECM and Content services should ideally be SharePoint and Office 365.
Able to drive solution architecture, run Agile scrums & troubleshoot technical issues.
A background, possibly as a Developer or a technical consultant in Microsoft 365, SharePoint, Cloud platforms (Azure, AWS), .Net, Java based application/products.
The ability to liaise with client stakeholders and develop solution roadmaps.
Sound leadership skills managing onshore and offshore teams.
Good To Have Skills
Softer skills will include strong interpersonal and communication skills; sound leadership skills, an enthusiastic, collaborative, resourceful, methodical and can-do approach with a commitment to customer delivery with excellent prioritisation and personal organization skills, able to gain the support of others and manage and influence expectations.
Competitive base + benefits

The office base will be Reading, UK, however, we offer a flexible hybrid working model.